Ecocity Reusable Protective Mask with Reusable Filters, Portable and Easy to Us

 At Eco City Group, we stand behind the quality of our products. If something isn’t right, we’ll make it right — within reason and within policy.

1. 30-Day Return Window

You have 30 days from the date of delivery to request a return. After this period, returns will not be accepted.

2. Eligibility for Returns

To qualify for a return:

Items must be unused, unopened, and in original condition

All original packaging, tags, and accessories must be included

Proof of purchase is required

We reserve the right to refuse any return that does not meet these conditions.

3. Non-Returnable Items

The following items are non-returnable:

Used or damaged goods (unless faulty)

Custom or made-to-order items

Clearance or final sale items

Hygiene-sensitive products (if applicable)

4. Faulty or Incorrect Items

If your item is faulty, damaged in transit, or incorrect:

Contact us within 48 hours of delivery

Provide clear photos and your order details

We will assess and either:

Replace the item, or

Issue a full refund

Claims without sufficient evidence may be declined.

5. Return Process

To initiate a return:

Contact us with your order number

Wait for return approval and instructions

Send the item back using a tracked service

Returns sent without prior approval will not be accepted.

6. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect

We are not responsible for items lost in transit — always use a tracked service

7. Refunds

Once your return is received and inspected:

Approved refunds will be processed within 5–6 business days after the returned goods have been received and verified

Refunds are issued to the original payment method only

We may deduct from the refund if the item is not returned in its original condition.

8. Exchanges

We do not offer direct exchanges.

If you require a different item, place a new order after your return is approved.

9. Abuse of Policy

We monitor return activity. Any misuse, excessive returns, or fraudulent claims may result in:

Refusal of future returns

Account restrictions

Contact Details

Eco City Group Ltd

Darlington Street

Wolverhampton

WV1 4HJ

United Kingdom

📞 01902 239168

📧 info@ecocitygroup.co.uk

Bottom Line

We are fair, but firm. Follow the policy and your return will be handled smoothly.